Maintrac Services Ltd Returns Policy
Thank you for choosing Maintrac Services. We strive to provide excellent customer satisfaction, and we understand that sometimes returns may be necessary. Please review our return policy below:
If you have any questions or require further clarification regarding our returns policy, please don't hesitate to contact our Parts Team. We value your business and aim to provide the best possible service.
- Eligibility for Returns:
- Maintrac Services accepts returns for items that meet the following conditions:
- The item was purchased directly from Maintrac Services.
- The item is in its original condition, packaging, unused, and undamaged.
- The item is returned within 30 days of the original purchase date.
- The item is accompanied by the original receipt or proof of purchase.
- Maintrac Services accepts returns for items that meet the following conditions:
- Non-eligible items for Returns:
- The following items are not eligible for returns:
- Digital products or services.
- Items that have been used, damaged, or altered after purchase.
- Items purchased from third-party sellers or distributors.
- The following items are not eligible for returns:
- Restocking Fee:
- All returned items may incur a restocking fee of 10% of the original purchase price. This fee will be deducted from the refund amount or charged separately, depending on the payment method used.
- Return Process:
- To initiate a return, please follow these steps:
- Contact our Parts Team within 30 days of the original purchase date to request a return.
- Provide the order details and reasons for the return.
- Await further instructions from our Parts Team regarding the return shipping process.
- The customer is responsible for the return shipping costs unless the return is due to a Maintrac Services error or a defective product.
- To initiate a return, please follow these steps:
- Refunds:
- Once we receive the returned item and verify its eligibility, we will process the refund. The refund will be issued using the original payment method, excluding any applicable restocking fee and original courier cost.
- Please note it may take several business days for the refund to appear in your account, depending on who you bank with.
- Exchanges:
- Maintrac Services does not offer direct exchanges for returned items. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item separately.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our Parts Team immediately. We will provide assistance and arrange for a replacement or refund, depending on the circumstances.
- Policy Changes:
- Maintrac Services reserves the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. If you have any questions or require further clarification regarding our return policy, please don't hesitate to contact our Parts Team. We value your business and aim to provide the best possible service.
If you have any questions or require further clarification regarding our returns policy, please don't hesitate to contact our Parts Team. We value your business and aim to provide the best possible service.